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Cancellation rights

A ‘consumer’ is a natural person / end user, who has the following cancellation right.

1. Cancellation right

You have the right to cancel this contract within fourteen days without giving any reason.
The revocation period is fourteen days from the day on which you or a 3rd party who is not a carrier take(s) possession of the last product. In order to exercise your right of cancellation, you must inform us (GLOWDRILL GmbH, 1. Industriestraße 3, 68804 Altlußheim. Tel.: 062052860930; Fax: 06205 2329599; E-Mail: of your decision to revoke this contract by means of a clear declaration (e.g. a letter send via post, fax or e-mail).
You may use the enclosed specimen revocation form, which is however not mandatory. In order to safeguard the revocation period it is sufficient that you send the notification about the exercise of the revocation right before the expiry of the revocation period.
Consequences of the revocation
If you revike this contract, we shall repay you all the payments that we received from you, including the delivery costs (with the exception of additional costs which arise from the fact that you selected a form of delivery other than the most reasonable standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we receive the notification about your revocation of this contract from you. For this repayment, we use the same method of payment that you had originally used during the original transaction, unless explicitly agreed otherwise with you; you will not be charged any fees for such repayment. We can refuse the repayment until the products are returned to us or until you have furnished evidence that you have sent the products back to us, depending on whichever is earlier. You must return the goods to us (GLOWDRILL GmbH, 1. Industriestraße 3, 68804 Altlußheim, Germany. Tel.: +49 (0) 62052860930; Fax: +49 (0) 6205 2329599; E-Mail: immediately and in any case at the latest within fourteen days from the date on which you notify us of the revocation of this contract. The deadline is maintained if you send the goods before the expiry of fourteen-days deadline.
You bear the direct costs for returning the goods.
You must pay for any depreciation of the goods, only if this depreciation can be attributed to any handling with you that was not necessary for checking the condition, features and functionality of the products..

2. Withdrawal form

(Withdrawal form)